About the role

As our Home Manager, you will oversee our daily operations in our care home, ensuring we provide the best care for our residents and staff support while maintaining full occupancy and meeting our financial targets.

As our Home Manager, we will need you to be registered with the Care Quality Commission (CQC) and be up to date with the latest regulations and legislation or have been a member of the CQC so that we continue to meet our obligations to regulators, our staff and our residents.

Reports to: Operations Manager

Key duties and responsibilities

Provide leadership and direction to the home’s staff team, promoting a culture of kindness, compassion and empathy.
• Recruit, train, motivate, and retain a team of skilled care professionals who are committed to delivering person-centred care.
• Ensure that the home meets all regulatory requirements, including those set by the CQC, and maintain excellent standards of care and support.
• Manage the home’s budget, ensuring that financial targets are met and costs are effectively managed.
• Develop and implement a well-thought-out marketing plan to maintain full occupancy and promote the home’s services to potential residents, families, and stakeholders.
• Build and maintain positive relationships with residents, families, and all stakeholders, responding effectively to their needs and concerns.
• Have oversight of all records to ensure that the home’s administrative tasks are completed in a timely and efficient manner.
• Continuously monitor and evaluate the home’s performance, identifying areas for improvement and implementing changes as necessary.
• Manage and mitigate risks effectively, ensuring that the home is a safe and secure environment for residents and staff.

Skills and attributes

• You will have been a registered manager of a 30 plus bed care home for at least 3 years and achieved a good rating.
• You have the ability to engage with our residents to understand their needs in order to provide exceptional person-centred care.
• You have the ability to promote ownership of care programs by fully involving residents and their families in developing, agreeing and evaluating their care within the home.
• You have an excellent working knowledge of CQC standards, safeguarding and compliance.
• You have a proven track record of maintaining good relationships with regulators, social services and families.
• You are a strong and confident communicator able to maintain excellent working relationships at all levels with colleagues.
• You have an eye for marketing opportunities and the drive that is essential to keep the home in full occupancy.
• You are committed to engaging with the local community and building the reputation of the home in the area.
• You have a can do and driven attitude.
• You are a leader who likes to lead by example with high-quality care at your core value.
• You take pride in everything you do.

What will you gain?

You’ll have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You’ll have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.