About the role

As our Home Care Manager, you will oversee and coordinates home care services for individuals who require assistance with activities of daily living but prefer to remain in their own homes. This will include being responsible for ensuring the delivery of high-quality care, managing care plans, and supervising home care staff.  You will play a crucial role in ensuring the well-being and safety of clients receiving care at home, as well as, coordinate services, manage staff, and advocate for the best interests of clients to promote independence, quality of life, and optimal health outcomes.

Find out more about Kingsley Home Care

Reports to: Operations Manager/ Regional Operations Director

Key duties and responsibilities

1. • Provide strong leadership to the branch staff, fostering a positive and supportive work environment.
   • Recruit, train, supervise, and evaluate branch staff members, including caregivers, nurses, administrative staff, and other personnel.
   • Set clear performance expectations and goals for staff members and provide regular feedback and coaching to support their professional development.
   • Oversee the day-to-day operations of the home care branch, including scheduling, client intake, care planning, and coordination of services.
   • Ensure compliance with all relevant regulations, policies, and procedures governing home care services.
   • Monitor key performance indicators (KPIs) and financial metrics to track the branch's performance and identify areas for improvement.
   • Build and maintain positive relationships with clients and their families, ensuring their needs and preferences are understood and addressed.
   • Conduct client assessments and develop individualized care plans in collaboration with clients, families, and healthcare professionals.
   • Address any client concerns or complaints promptly and effectively, ensuring high levels of client satisfaction.
   • Develop and maintain relationships with referral sources, such as hospitals, physician offices, and community organizations, to promote the services of the home care branch.
   • Participate in community events and activities to raise awareness of the branch and its services and to build connections with potential clients and partners.
   • Implement quality assurance processes to ensure the delivery of high-quality care services in accordance with industry standards and best practices.
   • Conduct regular audits and inspections of client care records, caregiver documentation, and operational procedures to identify areas for improvement and ensure compliance with regulations.
   • Develop and manage the branch budget, including revenue projections, expense management, and resource allocation, to ensure financial sustainability and profitability.
   • Identify opportunities for revenue growth and cost savings through effective resource utilisation and business development efforts.
   • Identify and mitigate risks related to client care, staff safety, and regulatory compliance through proactive risk assessment and management strategies.
   • Ensure that staff members are trained on safety protocols and emergency procedures and that appropriate measures are in place to address potential risks and emergencies.
   • Stay informed about industry trends, developments, and best practices in home care services through ongoing education, training, and professional networking.
   • Encourage and support the professional development of staff members through training opportunities, certifications, and career advancement pathways.

Skills and attributes

• Previous management experience within a domiciliary care setting is essential
• Excellent business acumen with a strong desire to develop and grow the service
• Comprehensive knowledge of CQC standards
• Good leadership skills with the ability to communicate effectively
• Full UK driving licence

Education and qualification

• Minimum NVQ Level 4/5 in Health and Social Care, or equivalent

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