Customer Relations Manager
Olney Meadows Nursing Home, Olney, Buckinghamshire
- Pay:
- £28,000 per year
- Type:
- Permanent
- Shift:
- Salaried
- Closing date:
- 02/05/2024
Applications for this vacancy are now closed. Search for another vacancy
About the company
Kingsley Healthcare isn't just a care home group, we are a family where 2,000+ passionate individuals are changing lives every day. We have just been ranked – for the eighth year running! - among the top 20 large UK care home groups (carehome.co.uk) for our exceptional care, and proudly support 1,500+ residents in their journey.
But that's not all. We're ranked #1 in the UK for work wellbeing (Indeed's Better Work Awards 2023) because we believe in taking care of our own. We are proud of our sector-leading 4.7 Glassdoor rating and are a Real Living Wage employer, ensuring you're valued and rewarded for your dedication.
Ready to join a team that puts people first, both residents and colleagues? We're seeking passionate individuals to join our growing family. Explore our current opportunities and make a difference where you matter!
About the role
Customer Relations Manager | Olney, Buckinghamshire | £28,000
We are recruiting a sales oriented and dedicated Customer Relations Manager to commission, lead and excel in providing outstanding care at our latest luxury care home in Olney, Buckinghamshire.
Customer Relations Manager Role:
To guide new residents through their journey into care with us, from first contact through to showrounds of the home and supporting new residents to settle in; to be the confident public face of the home, taking the lead on local marketing, proactively working to develop positive relationships with the community and key stakeholders; to be the “go to” figure inside the home for residents and their families, working to improve every aspect of the resident experience, including mealtimes, activities and community engagement.
Reports to: Home Manager
Skills/Experience required:
- Demonstrable track record in marketing, not necessarily in a care home setting
- Proven ability in organising community events, demonstrating creative flair, an eye for detail, sound budgeting and successful implementation
- Demonstrable people skills, showing the personality and confidence to engage with a wide variety of people, from residents and their families to business leaders and politicians.
- A team player able to harness the support of colleagues in driving consistently high standards around the home and enhancing resident wellbeing
What will you get from the role?
By joining our team as a Care Home Customer Relations Manager, you can expect:
- The satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We believe that the happiness of our staff improves the service we provide to our residents.
- Ample opportunities to learn and develop your skills, with access to training and development programs.
- A supportive work environment with established procedures and processes to ensure your success.
If you are passionate about making a difference in people's lives and are an empathetic, sales-orientated team player, we would love to hear from you.
Benefits
Comprehensive induction and training programme.
Opportunities for career development and progression.
Employee Assistance Programme
Blue Light Card Scheme. We’ll reimburse the enrolment fee of this fantastic scheme that offers discounts on holidays, days out and over 15,000 national brands.
Refer a friend and receive a thank you gift of up to £500 *
We’ll pay for your full DBS disclosure
25 days annual leave plus bank holidays entitlement
