Field Care Supervisor

Kingsley Homecare (Lowestoft Area), Lowestoft, Suffolk

Pay:: £27,000 per year
Type:: Permanent
Shift:: Days
Closing date:: 20/03/2026

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About the company

At Kingsley Healthcare, we are more than just a care home group - we are a proud, family-run business driven by a passion to make a meaningful difference in people’s lives every single day. Our dedicated teams transform care into a calling, delivering excellence with compassion, integrity, and respect.

As the UK’s only large care home provider to achieve B Corp certification, we continue to lead the sector in responsible, values-driven care. In 2024 and again in 2025, we were honoured to be named Health Investor’s Residential Elderly Large Care Provider of the Year, a testament to our commitment to quality and innovation.

For eight consecutive years, we’ve been recognised among the Top 20 Large UK Care Home Groups by carehome.co.uk, reflecting consistently high standards and resident satisfaction. We are also proud to be a Real Living Wage employer, ensuring that the dedication of our team members is valued and fairly rewarded.

Our commitment to people-first values has earned us outstanding workplace recognition, including a 4.7 rating on Glassdoor, a 4.5 rating on Indeed, and the No.1 ranking in the UK for wellbeing at work (Indeed’s Better Work Awards 2023).

If you're passionate about delivering exceptional care and want to be part of a forward-thinking organisation that puts both its residents and people at the heart of everything it does, we’d love to hear from you.

About the role

We are seeking a dedicated and experienced Field Care Supervisor to join our dynamic home care team. The successful candidate will play a crucial role in ensuring the delivery of high-quality, person-centred care to our clients. You will be the vital link between our office-based team, our fantastic care staff, and our valued clients. This is a varied and rewarding role for a professional with excellent communication, organisational, and leadership skills.

Reports to: Branch Manager and Care Coordinators

Key duties and responsibilities

* Initial Client Assessments: Conduct comprehensive initial assessments for new clients, identifying their care needs, personal preferences, and lifestyle to develop a tailored care plan.
* Care Planning & Risk Assessing: Create detailed and effective care plans, ensuring they are regularly reviewed and updated. Conduct thorough risk assessments to guarantee the safety and well-being of both clients and care staff.
* Staff Competency Checks: Perform regular competency checks and spot checks on care staff to ensure they are delivering care to the highest standards and adhering to company policies and procedures.
* Client Reviews: Conduct regular review visits with clients to monitor the effectiveness of their care plan, gather feedback, and address any concerns or changes in their needs.
* Liaison with Other Professionals: Act as a key point of contact, liaising effectively with family members, GPs, district nurses, social workers, and other healthcare professionals to ensure a coordinated approach to care.
* Auditing: Participate in and conduct regular audits of care plans, medication administration records (MARs), and other essential documentation to maintain compliance and quality standards.
* On-Call Duties: Participate in the on-call rota to provide out-of-hours support and guidance to care staff, managing emergencies and unforeseen circumstances as they arise.
* Emergency Care Shift Cover: Be available to provide emergency care cover for shifts as needed, ensuring continuity of care for our clients.
* General Admin Duties: Complete all required administrative tasks, including maintaining accurate and up-to-date client and staff records, writing reports, and following up on actions from assessments and reviews.
* Support & Mentorship: Provide ongoing support, guidance, and mentorship to our care staff, fostering a positive and professional work environment.

Skills and attributes

Essential Requirements:
* Previous experience in a domiciliary care or similar healthcare setting.
* Excellent communication, interpersonal, and problem-solving skills.
* Strong organisational and time-management abilities.
* A compassionate, empathetic, and professional approach to care.
* Full UK Driving License and access to a reliable vehicle.
* Proficiency in using IT systems for record-keeping and communication.
* A flexible approach to working hours, including participation in the on-call rota.

Desirable Skills:
* Experience in a supervisory or management role within the care sector.
* Knowledge of CQC regulations and best practices.
* A relevant care qualification (e.g., NVQ/QCF Level 2/3 in Health and Social Care or equivalent).

What will you gain?

Join a team that’s dedicated to supporting both clients and staff. With opportunities for professional growth and a commitment to wellbeing, you’ll have the chance to truly thrive in a rewarding role.

Make a real difference – join Kingsley Home Care today!

Benefits

Comprehensive induction and training programme.
Opportunities for career development and progression.
Employee Assistance Programme
Blue Light Card Scheme. We’ll reimburse the enrolment fee of this fantastic scheme that offers discounts on holidays, days out and over 15,000 national brands.
Loyalty Bonus: Accrue up to 5 additional holiday days depending on length of service.
Refer a friend and receive a thank you gift of up to £500 *
We’ll pay for your full DBS disclosure
Company Pension Scheme
Employee Wellness Health Assured Benefit Program
Employee Benefits & Discount Scheme

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Your right to work in the UK depends on your immigration status - this is also called your ‘leave’. If you don’t have the right to work, you might be able to apply for it.

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you’re a British or Irish citizen
you have pre-settled or settled status from the EU Settlement Scheme - or you’ve applied and you’re waiting for a decision
you have a family permit from the EU Settlement Scheme
you have indefinite leave to enter or remain in the UK
you have right of abode in the UK

You might have a right to work in the UK if you have a visa with a time limit. This is called having 'limited leave to enter or remain’.

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Are you able to upload a CV with your application?

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This vacancy is approximately miles from your address, you will be required to travel to the care home for work. Please make sure you have suitable transport before continuing your application.

Conditions of employment

Conditions of Employment

I understand that if I receive an offer of employment with Kingsley Healthcare my future employment is conditional on the company receiving, to its satisfaction, two employment references.

Criminal Record Check

I will be required to declare and sign a self-disclosure where I will be asked: “Do you have any convictions, cautions, reprimands or final warnings that are not protected as defined by the Rehabilitation of Offenders act 1974 (Exceptions) Order 1975 (as amended in 2013) by SI 2103 1198' specifically in the UK, or anywhere else in the world?”

I also understand that Kingsley Healthcare will verify the above declaration in the UK by requesting a Disclosure from either the Disclosure & Barring Service (England & Wales) or Disclosure Scotland. In relation to anywhere else in the world, checks will be verified as appropriate.

Disclosure & Barring Service Adults Barred List (England & Wales) and Protection of Vulnerable Groups Adults List (Scotland)

I understand that my name should not be on the above lists, which prohibits me from seeking employment with Vulnerable groups. I also understand that Kingsley Healthcare will verify this as part of the criminal records checking process.

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I agree that I am not currently subject to a referral to the above lists

I have read the and confirm there is nothing preventing me from applying for this role.

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I consent to Kingsley Healthcare using and keeping information I have provided on this application or elsewhere as part of the recruitment process and/or personal information supplied by third parties, such as Referees, relating to my application or future employment. I understand that the information provided will be used to make a decision regarding my suitability for employment and, if successful, the information will be used to form my personal record and will be retained for the duration of my employment and as long as is deemed necessary thereafter. If I am not successful, I understand that Kingsley Healthcare will retain the form for as long as is deemed necessary for the purpose of recruitment and that the Company may use it to contact me in the event of there being any other vacancies for which I may be suitable.

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If there are other vacancies which you may be suitable for, we can email you to let you know when they become available on our website.

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By submitting this form, you confirm that the information provided is correct and understand that any false information or deliberate omissions will disqualify you from employment or may render you liable for dismissal in conjunction with the Company's Disciplinary Procedure