Customer Service & Care Sales Advisor
Kingsley Healthcare HQ, Lowestoft, Suffolk
- Pay:
- £12.60 per hour
- Type:
- Permanent
- Shift:
- Mixed (Weekdays with Alternative Weekends)
- Closing date:
- 16/01/2025
- Full and Part-time Positions Available
- Excellent PRP
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About the company
At Kingsley Healthcare, we are more than just a care home group - we are a proud, family-run business driven by a passion to make a meaningful difference in people’s lives every single day. Our dedicated teams transform care into a calling, delivering excellence with compassion, integrity, and respect.
As the UK’s only large care home provider to achieve B Corp certification, we continue to lead the sector in responsible, values-driven care. In 2024 and again in 2025, we were honoured to be named Health Investor’s Residential Elderly Large Care Provider of the Year, a testament to our commitment to quality and innovation.
For eight consecutive years, we’ve been recognised among the Top 20 Large UK Care Home Groups by carehome.co.uk, reflecting consistently high standards and resident satisfaction. We are also proud to be a Real Living Wage employer, ensuring that the dedication of our team members is valued and fairly rewarded.
Our commitment to people-first values has earned us outstanding workplace recognition, including a 4.7 rating on Glassdoor, a 4.5 rating on Indeed, and the No.1 ranking in the UK for wellbeing at work (Indeed’s Better Work Awards 2023).
If you're passionate about delivering exceptional care and want to be part of a forward-thinking organisation that puts both its residents and people at the heart of everything it does, we’d love to hear from you.
About the role
We’re a family-owned national care home and home care operator, rated as one of the UK’s top 20 large care home groups by carehome.co.uk.
As part of a strategic move to improve our customer service we are looking for an additional talented Care Sales Administrator to be based in our Lowestoft office, Suffolk.
The Role
- On a daily basis, you will be answering calls from inquirers seeking information about our care homes and home care services. You will be arranging show rounds at our care homes or facilitating assessments by our Home Care Coordinators in the client’s own home.
- You will find out information about the family/prospective resident or client and record it on our CRM (inquiry handling) system.
- Following the visit to the home or the home assessment , you will routinely call inquirers for feedback to gauge the performance in conducting the show round or the care assessment.
- You will need to quickly develop knowledge about our services across the country, as well as the home care services delivery areas so you can answer questions about them from the inquirer.
The Customer Service & Care Advisor will be required to work standard hours, which will include weekends.
Reports to: Marketing Director
Key duties and responsibilities
- Be a good listener and has a passion for helping people
- You will have a confident, empathetic telephone manner allied to a broad understanding of the sales process.
- Be comfortable handling care inquiry calls, emailed care inquiries and Live Chat inquiries for our elderly care homes across the country.
- Take ownership of every inquiry, answering customers’ questions about homes, finding out about care requirements, arranging home visits and carrying out follow up calls when required.
- Working knowledge of Microsoft Excel and Word and have the ability to understand new systems quickly.
Skills and attributes
- Proven customer service orientation combined with the ability to work well with others, in the office and out.
- GCSE English and Maths at grade C or above
- Previous experience of working in a sales environment
- Confident communicator and good listener
- Excellent IT skills, including a proven knowledge of Microsoft Excel and Word and have the ability to understand new systems quickly
- Passion for helping people
- Experience of building effective working relationships
What will you gain?
We offer a comprehensive induction programme, paid training and an opportunity for progression within the company.
Benefits
Comprehensive induction and training programme.
Opportunities for career development and progression.
Employee Assistance Programme
Blue Light Card Scheme. We’ll reimburse the enrolment fee of this fantastic scheme that offers discounts on holidays, days out and over 15,000 national brands.
Loyalty Bonus: Accrue up to 5 additional holiday days depending on length of service.
Refer a friend and receive a thank you gift of up to £500 *
We’ll pay for your full DBS disclosure
Enhanced rates of pay for bank holidays
Paid breaks – we think it’s essential that all staff can take breaks without fear of losing money, so we pay for you to have a break during working hours.
Full and Part-time Positions Available
The role is either part-time or full-time – your working hours are flexible and may include weekends and bank holidays, as required.
Working hours for this role will be flexible and may include weekends and bank holidays, as required.
Childcare Friendly Shifts available
Excellent performance related bonus