Care Home Manager (Residential Care)
St Mary's Care Home, Norwich, Norfolk
- Pay:
- £55,000 per year
- Type:
- Permanent
- Shift:
- Days
- Closing date:
- 27/03/2026
- Excellent PRP
About the company
At Kingsley Healthcare, we are more than just a care home group - we are a proud, family-run business driven by a passion to make a meaningful difference in people’s lives every single day. Our dedicated teams transform care into a calling, delivering excellence with compassion, integrity, and respect.
As the UK’s only large care home provider to achieve B Corp certification, we continue to lead the sector in responsible, values-driven care. In 2024 and again in 2025, we were honoured to be named Health Investor’s Residential Elderly Large Care Provider of the Year, a testament to our commitment to quality and innovation.
For eight consecutive years, we’ve been recognised among the Top 20 Large UK Care Home Groups by carehome.co.uk, reflecting consistently high standards and resident satisfaction. We are also proud to be a Real Living Wage employer, ensuring that the dedication of our team members is valued and fairly rewarded.
Our commitment to people-first values has earned us outstanding workplace recognition, including a 4.7 rating on Glassdoor, a 4.5 rating on Indeed, and the No.1 ranking in the UK for wellbeing at work (Indeed’s Better Work Awards 2023).
If you're passionate about delivering exceptional care and want to be part of a forward-thinking organisation that puts both its residents and people at the heart of everything it does, we’d love to hear from you.
About the role
Ready to lead something exceptional?
An outstanding opportunity has arisen for an accomplished and driven Home Manager to take the helm of a warm, well-established care home in the charming village of Crostwick, perfectly positioned between Norwich and Wroxham.
About St Mary’s Care Home
St Mary’s delivers high-quality residential, dementia and respite care within a peaceful, homely setting where residents genuinely flourish. Life here is engaging and supportive, with meaningful daily experiences that promote wellbeing, connection and a sense of community.
The home is rated Good by the CQC and has developed a reputation for compassionate care, professionalism and a welcoming culture.
This is a rewarding leadership opportunity to help shape the continued success of a home where people feel safe, valued and comfortable.
The Role
As Home Manager, you will provide confident, visible leadership across all aspects of the service. You will:
- Oversee the full operational performance of the home
- Maintain and enhance CQC compliance and regulatory excellence
- Lead, inspire and develop a committed care team
- Drive occupancy and ensure sustainable financial performance
- Champion a culture centred on dignity, quality and continuous improvement
This is a regulated service; CQC registration is essential, alongside strong working knowledge of relevant legislation and regulatory frameworks.
If you combine commercial acumen with authentic, values-led leadership — and you are motivated by delivering outstanding resident outcomes — this is your platform to make a lasting impact.
Reports to: Operations Manager
Key duties and responsibilities
- · Provide leadership and direction to the home’s staff team, promoting a culture of kindness, compassion and empathy.
- · Recruit, train, motivate, and retain a team of skilled care professionals who are committed to delivering person-centred care.
- · Ensure that the home meets all regulatory requirements, including those set by the CQC, and maintain excellent standards of care and support.
- · Manage the home’s budget, ensuring that financial targets are met and costs are effectively managed.
- · Develop and implement a well-thought-out marketing plan to maintain full occupancy and promote the home’s services to potential residents, families, and stakeholders.
- · Build and maintain positive relationships with residents, families, and all stakeholders, responding effectively to their needs and concerns.
- · Have oversight of all records to ensure that the home’s administrative tasks are completed in a timely and efficient manner.
- · Continuously monitor and evaluate the home’s performance, identifying areas for improvement and implementing changes as necessary.
- · Manage and mitigate risks effectively, ensuring that the home is a safe and secure environment for residents and staff.
Skills and attributes
- · Must have been a registered manager of a 30-plus bed care home for at least 3 years and achieved a good rating.
- · Ability to engage with our residents to understand their needs in order to provide exceptional person-centred care.
- · Capability to promote ownership of care programs by fully involving residents and their families in developing, agreeing, and evaluating their care within the home.
- · Excellent working knowledge of CQC standards, safeguarding, and compliance.
- · Proven track record of maintaining good relationships with regulators, social services, and families.
- · Strong and confident communicator able to maintain excellent working relationships at all levels with colleagues.
- · Eye for marketing opportunities and the drive essential to keep the home at full occupancy.
- · Commitment to engaging with the local community and building the reputation of the home in the area.
- · A can-do and driven attitude.
- · Leadership style that emphasises leading by example with high-quality care as a core value.
- · Pride in all aspects of work.
What will you gain?
You’ll have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You’ll have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.
Benefits
Comprehensive induction and training programme.
Opportunities for career development and progression.
Employee Assistance Programme
Blue Light Card Scheme. We’ll reimburse the enrolment fee of this fantastic scheme that offers discounts on holidays, days out and over 15,000 national brands.
Loyalty Bonus: Accrue up to 5 additional holiday days depending on length of service.
We’ll pay for your full DBS disclosure
Excellent performance related bonus
25 days annual leave plus bank holidays entitlement
Relocation assistance provided