Care Advisor (Relationship & Sales Focus)

National, Lowestoft, Suffolk

Pay:: £14 per hour
Type:: Permanent
Shift:: Mixed (Weekdays with Alternative Weekends)
Closing date:: 21/04/2026

Full and Part-time Positions Available
Remote Role - Work from Home

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Could you be the voice that helps a family find the perfect care?

Job Title: Care Advisor (Relationship & Sales Focus)

Department: Care Advisory Hub

Salary: £14.00 per hour (Approx. £29,120 per annum) + Performance Related Bonus

Location: Remote / Work from Home

Contract: Full Time (40 Hours) – Permanent

Shift Pattern: "4-Day Week" Model (4 days on, 3 days off)

About the company

At Kingsley Healthcare, we are more than just a care home group - we are a proud, family-run business driven by a passion to make a meaningful difference in people’s lives every single day. Our dedicated teams transform care into a calling, delivering excellence with compassion, integrity, and respect.

As the UK’s only large care home provider to achieve B Corp certification, we continue to lead the sector in responsible, values-driven care. In 2024 and again in 2025, we were honoured to be named Health Investor’s Residential Elderly Large Care Provider of the Year, a testament to our commitment to quality and innovation.

For eight consecutive years, we’ve been recognised among the Top 20 Large UK Care Home Groups by carehome.co.uk, reflecting consistently high standards and resident satisfaction. We are also proud to be a Real Living Wage employer, ensuring that the dedication of our team members is valued and fairly rewarded.

Our commitment to people-first values has earned us outstanding workplace recognition, including a 4.7 rating on Glassdoor, a 4.5 rating on Indeed, and the No.1 ranking in the UK for wellbeing at work (Indeed’s Better Work Awards 2023).

If you're passionate about delivering exceptional care and want to be part of a forward-thinking organisation that puts both its residents and people at the heart of everything it does, we’d love to hear from you.

About the role

We are transforming our Care Advisory Hub and looking for exceptional individuals to join us.

This is NOT a "Call Centre" role. This is a high-impact Sales & Relationship role. You will act as the trusted guide for families navigating the emotional journey of finding care, managing the entire pipeline from the first enquiry to the final move-in.

The "4-Day Week and Work from Home" Advantage We demand high performance, and we reward it with exceptional work-life balance.

Your Schedule: You will work 4 days per week on 10-hour shifts (08:00 – 18:00).
Your Time Off: You will have 3 rest days every week.
Fully Paid Breaks: Uniquely, all your breaks (1 hour per shift) are fully paid.
Christmas Day: We are CLOSED, guaranteeing you this time off.

Reports to: Senior Care Advisor

Key duties and responsibilities

Your Role

Lead Ownership: You are responsible for your own pipeline. You will conduct discovery calls, book showrounds, and relentlessly follow up to drive occupancy.
Commercial Focus: You will match family needs to the right home, balancing empathy with the commercial drive to convert enquiries into admissions.
CRM Expertise: You will maintain 100% data accuracy in Care Compass (Salesforce CRM).

Working Pattern & Commitments

Operational Hours: 08:00 – 18:00, 7 days a week.
Weekend Commitment: You must be available to work alternate weekends (Sat & Sun).
Hybrid Working: You may work from home (WFH) on designated days, provided you have a private, quiet workspace suitable for confidential calls (GDPR Requirement).
On-Call Obligation: To support our "Sunday Solo" coverage, you will be part of a rotating Sunday On-Call Rota.
- Note: This is a resilience measure. If activated (remote/WFH), you will be paid for the hours worked. The standby commitment is compensated via your paid break allowance.

Who We Are Looking For

Confident Self-Starter: You are happy working autonomously. You can manage your own day and handle complex queries without constant supervision (essential for weekend working).
Empathetic but Commercial: You can build rapport instantly but are not afraid to discuss fees and funding.
Tech-Savvy: Experience with Salesforce or similar CRM systems is a distinct advantage.

Supplementary information

This role operates on a strict 4-day rolling rota (10-hour shifts, 08:00–18:00). Can you commit to this pattern?
This role requires working alternate weekends (Sat & Sun) and participation in a Sunday On-Call roster. Is this acceptable to you?
For Hybrid/Working from Home, do you have a private, quiet workspace at home that meets GDPR privacy standards?
Are you able to attend the Lowestoft Head Office for your initial induction and training week, and subsequently for a minimum of one day per quarter for scheduled training and team synchronisation activities?

Benefits

Comprehensive induction and training programme.
Opportunities for career development and progression.
Employee Assistance Programme
Blue Light Card Scheme. We’ll reimburse the enrolment fee of this fantastic scheme that offers discounts on holidays, days out and over 15,000 national brands.
Loyalty Bonus: Accrue up to 5 additional holiday days depending on length of service.
Refer a friend and receive a thank you gift of up to £500 *
We’ll pay for your full DBS disclosure
Enhanced rates of pay for bank holidays
Paid breaks – we think it’s essential that all staff can take breaks without fear of losing money, so we pay for you to have a break during working hours.
Full and Part-time Positions Available
Remote Role - Work from Home
Company Pension Scheme
Employee Wellness Health Assured Benefit Program
Employee Benefits & Discount Scheme
New "4-Day Week" Model (4 days on, 3 days off)

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Your right to work in the UK

In accordance with the Asylum and immigration Act 2006 you will need to demonstrate your eligibility for employment in the United Kingdom.

Your right to work in the UK depends on your immigration status - this is also called your ‘leave’. If you don’t have the right to work, you might be able to apply for it.

You automatically have the right to work in the UK if:

you’re a British or Irish citizen
you have pre-settled or settled status from the EU Settlement Scheme - or you’ve applied and you’re waiting for a decision
you have a family permit from the EU Settlement Scheme
you have indefinite leave to enter or remain in the UK
you have right of abode in the UK

You might have a right to work in the UK if you have a visa with a time limit. This is called having 'limited leave to enter or remain’.

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This vacancy is approximately miles from your address, you will be required to travel to the care home for work. Please make sure you have suitable transport before continuing your application.

Conditions of employment

Conditions of Employment

I understand that if I receive an offer of employment with Kingsley Healthcare my future employment is conditional on the company receiving, to its satisfaction, two employment references.

Criminal Record Check

I will be required to declare and sign a self-disclosure where I will be asked: “Do you have any convictions, cautions, reprimands or final warnings that are not protected as defined by the Rehabilitation of Offenders act 1974 (Exceptions) Order 1975 (as amended in 2013) by SI 2103 1198' specifically in the UK, or anywhere else in the world?”

I also understand that Kingsley Healthcare will verify the above declaration in the UK by requesting a Disclosure from either the Disclosure & Barring Service (England & Wales) or Disclosure Scotland. In relation to anywhere else in the world, checks will be verified as appropriate.

Disclosure & Barring Service Adults Barred List (England & Wales) and Protection of Vulnerable Groups Adults List (Scotland)

I understand that my name should not be on the above lists, which prohibits me from seeking employment with Vulnerable groups. I also understand that Kingsley Healthcare will verify this as part of the criminal records checking process.

I agree that I am not listed on either of the above lists

I agree that I am not currently subject to a referral to the above lists

I have read the and confirm there is nothing preventing me from applying for this role.

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I consent to Kingsley Healthcare using and keeping information I have provided on this application or elsewhere as part of the recruitment process and/or personal information supplied by third parties, such as Referees, relating to my application or future employment. I understand that the information provided will be used to make a decision regarding my suitability for employment and, if successful, the information will be used to form my personal record and will be retained for the duration of my employment and as long as is deemed necessary thereafter. If I am not successful, I understand that Kingsley Healthcare will retain the form for as long as is deemed necessary for the purpose of recruitment and that the Company may use it to contact me in the event of there being any other vacancies for which I may be suitable.

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If there are other vacancies which you may be suitable for, we can email you to let you know when they become available on our website.

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By submitting this form, you confirm that the information provided is correct and understand that any false information or deliberate omissions will disqualify you from employment or may render you liable for dismissal in conjunction with the Company's Disciplinary Procedure