Privacy Policy

Personal information

In providing you with our services, Kingsley Healthcare may handle your personal information. Personal information is information about you from which you can be identified, such as your name and contact details.
By providing your data and/or information, or by using the Kingsley Healthcare website or other online or digital platforms, you consent to the use of your data and information as described or referred to in this privacy notice and the cookie policy. The provisions of Kingsley Healthcare’s social media terms and conditions may also apply. If we make a change to any of the ways in which we process personal information, we will update this web page with an updated date displayed at the top of this page, so please check back regularly for updates.

· Confidential information
The confidentiality of your personal information is of paramount concern to Kingsley Healthcare and we comply with UK data protection law.

· Securing information
We are committed to keeping your personal information secure. We have put in place physical, electronic and operational procedures intended to safeguard and secure the information we collect. All Kingsley Healthcare staff have a legal duty to respect the confidentiality of your information, and access to your confidential information is restricted only to those who have a reasonable need to access it.

When using the Kingsley Healthcare Careers website, if the URL of a web page starts with HTTPS, or you see a locked/green padlock symbol, your data should be encrypted when it is sent from your computer to our server. However, we cannot ensure the security of your data when it is being transmitted to our website or other digital sites from other pages. All transmission of personal information and other data is done at your own risk.
Information submitted to Kingsley Healthcare through a website is normally unprotected until it reaches us. In addition, users are also requested not to send confidential details or credit card numbers, for example, by email.

· Information we may hold about you
The information we hold about you may include the following:

o basic details such as name, address, contact details and next of kin
o information from customer surveys, competitions and marketing activities
o recordings of calls we receive or make
o other information we receive from other sources, including from your use of websites and other digital platforms we (or our group companies) operate or the other services we provide, information from business partners, advertising networks, analytics providers, or information provided by other companies who have obtained your permission to share information about you.

· When we collect your information
Information about you is collected when:
o you apply for a Vacancy advertised on our website
o you participate in any marketing activity


· Sharing information
Information about you may be shared by the companies in the Kingsley Healthcare group for all the purposes identified under “Using your information” to enable us to manage our relationship with you as a Kingsley Healthcare applicant and update and improve our records. We may also share information in aggregated form with the companies in the Kingsley Healthcare group.

Kingsley Healthcare works with other individuals and organisations to provide our services to you, and this may involve them handling your personal information. This handling of your personal information may be done outside of the European Economic Area in countries with different data protection laws. In that case we ensure that the confidentiality and security of your personal information is protected by contractual restrictions and service monitoring.

We do not share your personal information with anyone outside of the Kingsley Healthcare group to use for their own purposes, except:
o when we have your permission
o if we are under a duty to disclose or share personal data in order to enforce or apply our terms of use (of our website or any part of it) or terms and conditions of supply of any relevant products or services and other agreements
o to protect the rights, property, or safety of Kingsley Healthcare, our customers, or others.
o if there are other exceptional circumstances, and we are unable or it is not appropriate to seek your permission.


· Keeping information
We will only keep your personal information for as long as is necessary and in accordance with UK law.
Contact the Kingsley Healthcare Information Governance Team on the details shown below.

· Accessing information
If you have any data protection queries, please contact the IT team:
Email: hr@kingsleyhealthcare.co.uk
Write: HR, Kingsley Healthcare Limited, Kingsley House, Lowestoft, NR32 1QS

You should also contact the Kingsley Healthcare IT team to request a copy of the personal information we hold about you and to ask us to correct or remove (where justified) any inaccurate information. We may charge a small amount for providing you with a copy of your personal information. We may also ask you to provide additional documentation to confirm your identity or, if you are seeking to access personal information of another individual, proof of their consent or your legal right to receive their personal information.
· Updating this Privacy Notice
We review and update this notice regularly. The latest copy of this notice and the trading companies that comprise the Kingsley Healthcare group can be found on this web page.