Family Liaison Officer/Administrative Assistant (FF8)

Branksome Heights Bournemouth


£11.00 per hour


Full time Staff who will work on a permanent with 40 hours contract





Covid-19 Vaccine

All successful candidates will be required to have had or be willing to have the COVID19 vaccination


Hours/Shifts: 32 hours per week - various shifts
Pay Rate: £11.00 per hour 

A fantastic opportunity has arisen for a Family Liaison Officer to join our friendly team at Branksome Heights Care Home in Bournemouth.
  • This role will be supporting the home as a positive and welcoming first point of contact, promoting the home to prospective new residents and their families, and undertaking various marketing and sales activities.
  • Be responsible for the Reception area and ensure it is presented to a high standard at all times.
  • Make arrangements for visits of potential residents and their families, completing relevant documentation, and escorting and selling the features and services of the home during the show round.
  • Ensure all sales and marketing material is presented to a high standard whether in person or via e-mail.
  • Follow company procedure when taking telephone or visitor enquiries, capturing all relevant details for the Home Manager and company systems
  • Pass essential information to relevant staff or residents immediately.
  • Ensure that incoming telephone calls are accurately transferred, with details recorded in case a call back is required.
  • Input and retrieve information into the company enquiry management system as required.
  • Actively follow up and manage any sales enquiries through to admissions using the company enquiry management system.
  • Assist the Senior Administrator as required and support certain duties in their absence.
  • Provide clerical support to the Manager and, when appropriate, other staff, to include diary management, photocopying, filing, and maintaining records.
  • Develop and maintain positive relationships with all residents, family, visitors and colleagues.

Kingsley Healthcare is a family owned national care home operator rated as one of the top 20 large groups by  We are one of the fastest growing healthcare companies in the sector.

Criteria / Person Specification

  • Excellent IT skills, including a proven knowledge of Microsoft Excel and Word and have the ability to understand new systems quickly
  • Experience in a sales or sales support role
  • Good communication skills
  • Good organisational skills and have the ability to work on your own and as part of a team
  • Be reliable and trustworthy
  • Be keen to learn new skills and develop within the role
  • Previous experience of working in a similar environment
  • You will be required to have had or be willing to have the COVID19 vaccination for this position.


  • Pension scheme
  • Comprehensive induction and paid training programme with career prospects
  • Recognition schemes (Employee of the Month and Kingsley Care Awards)
  • Refer a friend scheme
  • Costs for an enhanced DBS
  • Rewards for years of service


Cost of Enhanced CBS

Paid Breaks

Recognition Scheme

Induction & Paid Training Programme

Enhanced rates for Bank Holiday

Pension Scheme